Last Updated: March 2026
All payments for custom system builds, funnel engineering, onboarding, and software integrations are non-refundable once work begins. “Work begins” when any of the following occurs: onboarding access is issued, a kickoff is scheduled, implementation planning starts, or technical configuration work begins. Because these services involve custom labor and time allocation, we do not offer refunds for work performed or time reserved.
Monthly management/optimization fees are billed in advance and are non-refundable once a billing cycle starts. You may cancel future billing per Section 3.
You may cancel your monthly management retainer at any time. To avoid being charged for the next billing cycle, submit a written cancellation request at least 14 days before your next billing date. Requests received with fewer than 14 days’ notice will take effect at the end of the following billing cycle.
If a payment dispute or chargeback is initiated, we may pause work and access to systems we manage while the dispute is reviewed. We will provide this policy and relevant records (timestamps, onboarding communications, delivered access, work logs) to the payment processor/bank to support resolution.
Questions about billing or services:
Phone: 916-292-9122
Email: [email protected]